Property Packs - Professional Property Packs

1. Who We Are

Propertypacks Ltd

Registered in England & Wales

ICO Registration Number: ZC094677

Email: info@propertypacks.io

We are the Data Controller under UK GDPR.

2. What Data We Collect

Personal Data

Name
Email address
Company details
Billing details (processed by Stripe)
IP address

Property & Uploaded Data

Property addresses
Floor plans
Images
Schedules of works
Legal packs
Financial inputs

Usage Data

Reports generated
Features used
AI prompts (used for service delivery only)
Cancellation reason and optional feedback note, if provided when cancelling a subscription (used solely to improve our service)

3. How We Use Your Data

We process data to:

Provide valuation reports
Deliver subscriptions
Process payments
Maintain security
Improve functionality (including analysing optional cancellation feedback to understand why users leave)
Communicate updates

4. Legal Basis

We rely on:

Contractual necessity
Legitimate interests
Legal obligations
Consent (for marketing)

5. AI Processing

AI analyses uploaded documents to generate reports.
Uploaded data is not used to train public AI models.
Processing is limited to delivering your requested service.

6. Cookies

We use the following types of cookies and similar technologies:

Essential — required for login and session management (for example, Clerk). These always run and are not controlled by the cookie banner.
Optional analytics — Mixpanel (EU-hosted product analytics). These are only enabled if you click Accept on our cookie banner.
Marketing measurement — Meta Pixel for ad attribution and conversion tracking.
Performance / page metrics — Vercel Analytics and Speed Insights for aggregated page views and performance.

You can accept or reject optional cookies using the banner when you first visit the site. You may also clear site data in your browser to reset your choice. See section 10 to withdraw consent or contact us.

7. Data Sharing

We may share data with:

Hosting providers
AI service providers
Payment processors (Stripe)
Analytics providers (Mixpanel — EU residency; Vercel Analytics)
Marketing providers (Meta Pixel)

All processors are bound by data protection obligations.

8. International Transfers

If data is transferred outside the UK, we use:

Standard Contractual Clauses
Approved safeguards under UK GDPR

9. Data Retention

Active accounts: retained while active
Cancelled accounts: deleted within 30–90 days
Financial records: retained for 6 years

10. Your Rights

You have the right to:

Access your data
Rectify inaccuracies
Request deletion
Restrict processing
Data portability
Withdraw consent
Complain to the ICO (Information Commissioner's Office)

ICO Website: https://ico.org.uk

11. Security

We implement:

Encrypted storage
Access controls
Security monitoring
Incident response procedures

Note: No internet transmission is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Material changes may be notified via email.

Privacy Policy